Service Request Ticket - # 36330

Service Request Information

CONTACT Name Glasenapp, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2010 03:42 PM
Department The Research Institute Phone 88771
Location Email glaseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050318[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 206R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:69


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Brian Berkley Feb 11, 2010 03:51 PM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 11, 2010 09:22 AM
****This is an email****
Jordon,
 
I tried opening the document.  When I tried I got
the error message stating that it caused a
"serious error the last time it was opened.  Would
you like to continue opening it?"  Is it okay to
go ahead and open it?  I have shut down my machine
and tried again but get the same message.
 
Gary
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Jordan Colton Feb 11, 2010 09:03 AM
Task reassigned to Jordan Colton.
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Jordan Colton Feb 11, 2010 09:03 AM
****This is an email****

Hey this is Jordan with the UCS. Im emailing you
in regards to your service request for not being
able to access the powerpoint file you need. I had
our Unix network admin take a look at the
permissions on the file and we tested opening it,
and he made a copy of the file to fix any
potential problems. Everything looks good, so try
accessing the file again, and if that doesn't work
you may need to just restart your computer and it
should take care of the problem. So give it a try
and let me know how it turns out! Thank you for
your time.


-- 
Thank you,
   ~Jordan
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Cinthya Mendez-Garcia Feb 10, 2010 03:43 PM
File location: on the department I drive  
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Cinthya Mendez-Garcia Feb 10, 2010 03:43 PM
File name: I-drive- train- track 2010-disabilities 2010-
powerpoint
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Cinthya Mendez-Garcia Feb 10, 2010 03:42 PM
he is getting an error message when trying to open
the power point file disabilities 2010: 

powerpoint was unable to open or save this
document please insure that you have access
privileges to read or write the document and that
it is not incripted. 

says he needs this as soon as possible. 

available times:
today until 4:30pm 
will be here at 8am tomorrow.  
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