Service Request Ticket - # 36333

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2010 06:01 AM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090121[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFLZBK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software Upgraded Microsoft Office Windows 8 Pro installed as Win 7 Pro from P0087874 DEC 2012, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:8D


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public

Entered by Date Memo
Adam Wehner Feb 11, 2010 02:37 PM
Status changed from (1) Pending to (5) Completed
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Adam Wehner Feb 11, 2010 02:37 PM
The default printer in the XPS document writer. 
They did not have the correct printer selected
when they were trying to print in the lab.
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Brian Berkley Feb 11, 2010 09:29 AM
Task reassigned to Adam Wehner.
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Kevin Elmore Feb 11, 2010 06:01 AM
Station I5.

When using Word 2007, a student selected the
APSC101 printer from the list.  It would return a
strange error when he clicked print.  I noticed
that the printer type was "XPS Document Writer"
instead of the xerox phaser 3xxx that it was
supposed to be.  I had him print to APSC Color 1,
which did identify as the xerox.  The student
checked his print credits and found that he was
only charged 1 credit instead of 5.  (He was
worried that selecting the color printer would
charge him 5 credits for his 1 page document.)
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