Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Feb 11, 2010 08:50 AM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060490 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
	Serial No.	BW4GGC1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003
	Wired NIC	00:18:8B:5A:14:B6

TECHS	Submitted by	Nathan Sauer	Contact	sauern@wou.edu	88960
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Feb 19, 2010 03:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Feb 19, 2010 03:45 PM	Re-installed Hitachi Starboard software, and modified settings in e-Start.	Add Attachment
Nathan Higginbotham	Feb 19, 2010 11:59 AM	Task reassigned to Nathan Sauer.	Add Attachment
Nathan Higginbotham	Feb 19, 2010 11:59 AM	Installed, Nathan needs to look at it for verification of software.	Add Attachment
Nathan Higginbotham	Feb 19, 2010 11:15 AM	taking machine back today. Imaging took some time to get updated on slow machine.	Add Attachment
Lance Jewett	Feb 17, 2010 12:09 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Feb 16, 2010 12:52 PM	Task reassigned to Lance Jewett.	Add Attachment
Nathan Higginbotham	Feb 16, 2010 12:06 PM	Grabbed machine. Did not get power brick, needs imaged and updated. Then image needs to be put back.	Add Attachment
Nathan Higginbotham	Feb 16, 2010 09:13 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Feb 16, 2010 09:13 AM	open from 10-12 today	Add Attachment
Lance Jewett	Feb 11, 2010 01:27 PM	will be done tomorrow	Add Attachment