Service Request Ticket - # 36338

Service Request Information

CONTACT Name Neideigh (Beahm), Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2010 09:34 AM
Department Student Health & Counseling Center Phone 88313
Location Email beahmc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090750[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. ? Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073419

Wired NIC 00:26:B9:76:B8:8F

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 11, 2010 03:47 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 11, 2010 03:47 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 11, 2010 03:47 PM 
accessed administrative share of the C drive,
granted full control to java cache directories,
neusoft is working now
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Casey Sonflieth Feb 11, 2010 09:34 AM 
She is having trouble with the scheduling software
called newsoft. she said that it is giving them an
error and it is having a hard time cashing the
appelett files.
this computer is the only one that they are having
trouble with logging into the software with.

Phone: 8-8313
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