Service Request Ticket

Service Request Information

CONTACT	Name	Baker, Jill	Date	Feb 11, 2010 02:44 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	bakerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071215 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	3HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:BF:B5

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 15, 2010 08:37 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 15, 2010 08:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 15, 2010 08:37 AM	Kathy Heide called and asked about this and didn't know the policy. I told her we only support WOU purchased printers and that are not able to assist with this printer that they bought personally.	Add Attachment
Teresa Hutchinson	Feb 15, 2010 07:49 AM	**This is an email** Hi Jill, Yes, we can help with this! We have down the WOU # of 20071215 but that is for a computer. Could you get me the WOU # from the printer and then I can update the ticket number and let Adam know? Thank you! Teresa	Add Attachment
Adam Wehner	Feb 12, 2010 04:32 PM	Called and left her a VM telling her that we cannot setup the printer. I let her know that I can give her admin privileges if she does not have them so that she can install it. Gave her my phone number in case she has any questions.	Add Attachment
Joshua Johnson	Feb 11, 2010 02:44 PM	She would like the printer to be hooked up in her office. It is still in the box. Faculty Jill Baker bakerj@wou.edu 88803 ED 224	Add Attachment