Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 11, 2010 03:16 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090356 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91901J0TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:9D:66:3E
	Wireless NIC	00:24:36:B5:3E:8A
	Bluetooth NIC	00:25:00:C0:DC:E4

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Mar 29, 2010 08:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 29, 2010 08:17 AM	Imaged	Add Attachment
Richard Kavanagh student	Mar 16, 2010 10:46 AM	This lab is going to be imaged over spring break.	Add Attachment
Brian Berkley	Feb 18, 2010 02:48 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Brian Berkley	Feb 18, 2010 02:48 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Feb 11, 2010 03:32 PM	default profile issue?	Add Attachment
Joshua Johnson	Feb 11, 2010 03:16 PM	The computer in ITC 104 is saying that it needs to register for the cs4 software. Firefox does not work. There is no adobe suite icons. The computer is 20090356	Add Attachment