Service Request Ticket - # 36361

Service Request Information

CONTACT Name Leslie, Gail Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2010 01:45 PM
Department The Research Institute Phone 88756
Location Email leslieg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060808[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 248T2D1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Adobe Acrobat 8 Pro from P0063151

Wired NIC 00:1A:A0:4A:B6:A1

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 22, 2010 11:16 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 22, 2010 11:16 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 22, 2010 11:16 AM 
I gave her admin rights. She can now update her 
machine. I installed the adobe flash and reader 
update as well.
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Brian Berkley Feb 18, 2010 03:53 PM 
Gail,

Please give me a call when you get a chance
regarding the problems you are having with your
computer.

Thanks,
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Brian Berkley Feb 18, 2010 03:52 PM 
called and left VM
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Cinthya Mendez-Garcia Feb 12, 2010 01:45 PM 
called saying she is unable to open adobe reader 9
says this started yesterday. says she could open
some things and not others. says she has tried
rebooting her machine but nothing says she cannot
even do updates on her machine. 

available times: 
9am-4pm.
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