Service Request Ticket - # 36380

Service Request Information

CONTACT Name Kharitonova, Yuliya   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2010 09:12 AM
Department Multicultural Student Services Phone 88424
Location Email kharitoy@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030829[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. g8f0y411 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320

Wired NIC 00:0C:F1:EA:0E:3C

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Casey Sonflieth Feb 25, 2010 08:16 AM 
Task reassigned to Self Resolved.
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Casey Sonflieth Feb 25, 2010 08:16 AM 
Task reassigned to Self Resolved.
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Casey Sonflieth Feb 25, 2010 08:16 AM 
the problem has been solved she said. ill go ahead
and close it
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David O'Rourke Feb 24, 2010 11:44 PM 
Sent Ms. Kharitonova an e-mail requesting that 
she contact either the technician or the service 
request desk with the current status of the 
service request at her earliest convenience.
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Ron Swartzendruber Feb 22, 2010 02:12 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Ron Swartzendruber Feb 22, 2010 02:12 PM 
Forgot to mention on Thursday:  everything looks
fine.  Likely they didn;t know how to grant him
permissions, so I explained to them how to do that.

Still waiting to hear back.
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Brian Berkley Feb 16, 2010 11:47 AM 
Task reassigned to Ron Swartzendruber.
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Kevin Elmore Feb 15, 2010 09:13 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kevin Elmore Feb 15, 2010 09:13 AM 
Work stoppage.
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Kevin Elmore Feb 15, 2010 09:12 AM 
Everyone else in the office can make changes.

jarce09 is the user.  Jose Luis Arce is his name.
 He can log in and view the calendar, but he (and
only he) cannot make changes.
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