Service Request Ticket - # 36383

Service Request Information

CONTACT Name Sellers, Shawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2010 10:22 AM
Department College of Education Phone 88985
Location Email sellerss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050142[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. B8TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866

Wired NIC 00:12:3F:91:6B:51

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 18, 2010 11:17 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 18, 2010 11:17 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 18, 2010 11:17 AM 
Scanned machine found a few minor infections and
cleaned them.
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Kevin Elmore Feb 15, 2010 10:22 AM 
She just went to open IE and the message popped
up.  she stopped there and called us.  She managed
to close IE after clicking several red x.  

She's in her office till three.

Firefox is working just fine.
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