Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Feb 15, 2010 10:44 AM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070671 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	C9R0YF1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	C9R0YF1	Location	was Physical Plant
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150,
	Wired NIC	00:1E:C9:61:48:1E

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 16, 2010 11:02 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 16, 2010 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 16, 2010 11:02 AM	had mapping issues, old cougar\share1 map instead of \\share\share1	Add Attachment
Teresa Hutchinson	Feb 16, 2010 08:39 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Feb 16, 2010 08:39 AM	Bruce called back to the main line and said he needs help with this asap because he has a deadline that he needs access for.	Add Attachment
Kevin Elmore	Feb 15, 2010 01:25 PM	Task reassigned to Network Support.	Add Attachment
Kevin Elmore	Feb 15, 2010 01:23 PM	Task reassigned to Adam Wehner.	Add Attachment
Kevin Elmore	Feb 15, 2010 10:44 AM	financial_aid-business on share1 likely on the financial aid I: drive. He's working from a remote connection to ts4. He has tried restarting.	Add Attachment