Service Request Ticket - # 36388

Service Request Information

CONTACT Name Price, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2010 11:05 AM
Department International Education & Development Phone 88493
Location Email pricemv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090300[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFNZBK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, Adobe Acrobat Pro v9 and Photoshop Extended CS5 WIN(installed as CS4) from P0075469

Wired NIC 00:24:E8:34:C2:32

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 19, 2010 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 19, 2010 01:17 PM 
connected to her system with teamviewer, mapped T
drive, let contribute do its thing, setup
contribute to access studyabroad website, fixed IE
Enhanced Security Configuration for her profile on TS9
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Brian Berkley Feb 18, 2010 04:05 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 18, 2010 04:05 PM 
left vm
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Joshua Johnson Feb 15, 2010 11:05 AM 
when she tries to open word it opens contribute.
she does not want this to happen. 
pricemv@wou.edu 
apsc 501
88493
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