Service Request Ticket - # 36393

Service Request Information

CONTACT Name Guthrie, Marshall   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2010 02:08 PM
Department Student Enrichment Program Phone 88168
Location Email guthriem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071249[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 4GJTGG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003

Wired NIC 00:1E:C9:7C:C1:2A

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Feb 25, 2010 10:11 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 25, 2010 10:11 AM 
Taken care of.
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Jordan Colton Feb 25, 2010 09:28 AM 
Task reassigned to Jordan Colton.
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Mike Soukup Feb 22, 2010 03:31 PM 
Task reassigned to UCS Tech.
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Cinthya Mendez-Garcia Feb 17, 2010 05:02 PM 
Status changed from (5) Completed to (1) Pending
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Cinthya Mendez-Garcia Feb 17, 2010 05:02 PM 
Priority changed from (1) Highest Priority to (3) Priority.
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Cinthya Mendez-Garcia Feb 17, 2010 05:01 PM 
called saying he still needs admin rights to his
computer. the other part of this request has been
done.
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Mike Soukup Feb 17, 2010 04:40 PM 
Status changed from (1) Pending to (5) Completed
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Mike Soukup Feb 17, 2010 04:40 PM 
HR sets up the faculty menu. I forward this 
request to them.
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Joshua Johnson Feb 17, 2010 08:13 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Feb 17, 2010 08:13 AM 
i tried to add the printer to the computer my self
and was not able to. still needs to have admin rights
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Katie Halvorson Feb 16, 2010 04:21 PM 
needs to have access to the shared calender. he is
not able to view other calendars and other are not
view his calendar.
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Ron Swartzendruber Feb 16, 2010 03:14 PM 
Task reassigned to Mike Soukup.
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Ron Swartzendruber Feb 16, 2010 03:14 PM 
Calendar problem is the standard owner =
uid@wou.edu problem.  This is now fixed.

Forwarding task to Soukup for the Wolf Web thing.
 It should go back to UCS tech after that for the
original request.
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Ron Swartzendruber Feb 16, 2010 03:03 PM 
In WolfWeb, needs the faculty menu tab because he
needs to audit degrees, advise students, etc.

Also, he can't edit his calendar or grant
permissions to other people.
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Casey Sonflieth Feb 16, 2010 10:40 AM 
she would also like to add that she is not able to
access one of the printers in the office. 
Printer reba: 20090422[Edit Inv]
computer number: 20071247[Edit Inv]
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Joshua Johnson Feb 15, 2010 02:08 PM 
****This is an email****
Hello,

I am a new employee at WOU and would like to
submit a service request to have some
software/hardware installed on my computer.  I
have all the software and hardware drivers
downloaded, I just need someone with admin
privileges to install it.  The computer is a Dell
Optiplex 755 running Windows XP, Express service
code: 9707875201

It is located in the SEP office, APSC 201.  My
phone # is 88168.

If there is another process I need to use, please
let me know.

Thank you very much,
Marshall Guthrie
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