Service Request Ticket - # 36397

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 15, 2010 03:30 PM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071216[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.50GHz, 6M L2 Cache, 800Mhz
Serial No. 69B4GG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066424 upgraded from Office 2003 on 2/22/2008

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:CB:A7:11

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Brian Berkley Feb 16, 2010 11:19 AM 
Task reassigned to Self Resolved.
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Brian Berkley Feb 16, 2010 11:19 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 16, 2010 11:18 AM 
Fran,

I have a service request to update office on your
computer.

Please call me on Monday when you are in the
office so we can get this completed.

Thanks,
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Brian Berkley Feb 16, 2010 11:17 AM 
Task reassigned to Brian Berkley.
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Joshua Johnson Feb 15, 2010 03:30 PM 
Ni Fran would like to have her computer upgraded
form Microsoft windows 2003 to 2007. she is only
in her office on Monday mornings  because she is
on reduced hours.
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