Service Request Ticket - # 36415

Service Request Ticket - # 36415

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Service Request Information

CONTACT	Name	Eckles, Holly	Date	Feb 16, 2010 01:18 PM
	Department	College of Education	Phone	88824
	Location		Email	ecklesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070559 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
	Serial No.	hy8l5f1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003
	Wired NIC	00:1A:A0:7B:9A:33

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Feb 24, 2010 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Feb 23, 2010 09:59 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Feb 23, 2010 09:55 AM	I fixed the printer issue. I believe she was just using the default Microsoft printer. Needs to select a printer near her office. Her other problem was fixed as well. her speakers were just on mute. she was not getting any sound.	Add Attachment
Teresa Hutchinson	Feb 23, 2010 07:29 AM	**This is an email** Hi Teresa, Thanks for checking in. I will be in my office from noon to 4 pm tomorrow (Tuesday) so hopefully my service request can be addressed at that time. Thanks! Holly	Add Attachment
Teresa Hutchinson	Feb 22, 2010 04:14 PM	**This is an email** Hi Holly, We just wanted to thank you for your patience regarding your service request (#36415) relating to your printer not printing. We will be with you as soon as possible and thanks again for your patience.	Add Attachment
Brian Berkley	Feb 16, 2010 02:16 PM	Task reassigned to Adam Wehner.	Add Attachment
Christian Rogers	Feb 16, 2010 01:19 PM	can reach until 4 today and tomorrow from 10-1:15	Add Attachment
Christian Rogers	Feb 16, 2010 01:18 PM	Having trouble printing. Not able to print from ed161. When printing a word doc a message saying, windows cannot print due to current printer setup. She does not know how to run the test that it is requesting her to run.	Add Attachment