Service Request Ticket - # 36421

Service Request Ticket - # 36421

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Service Request Information

CONTACT	Name	Graber, Rebecca	Date	Feb 17, 2010 09:11 AM
	Department	Graduate Studies	Phone	89524
	Location		Email	graberb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050781 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	75Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700, upgrade to Office Pro Plus 2007 from P0072655
	Wired NIC	00:12:3F:95:3D:10

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Feb 23, 2010 09:28 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Feb 23, 2010 09:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Feb 23, 2010 09:28 AM	**This is an email Hey Teresa The printer I wanted to be hooked up to is not working, so please disregard my service request. Thanks. Becky ****************************** Becky Graber Graduate Office Western Oregon University 503-838-9524	Add Attachment
Teresa Hutchinson	Feb 23, 2010 07:47 AM	**This is an email** Thanks! Becky	Add Attachment
Teresa Hutchinson	Feb 22, 2010 04:17 PM	**This is an email** Hi Becky, We just wanted to say thanks for your patience regarding a service request (#36421) that we have for you relating to needing to have a printer added for your computer. We will help with this as soon as possible and thanks again for your patience.	Add Attachment
Brian Berkley	Feb 18, 2010 04:06 PM	Task reassigned to Adam Wehner.	Add Attachment
Kevin Elmore	Feb 17, 2010 09:11 AM	**This is an email Hello: This is to request that my computer (#20050781) be hooked up with the new printer in this office (Ad 107). The printer was not purchased with WOU funds. Diana Leos is hooked up to the same printer. I'm here today until 3:30 and tomorrow 7:30-11:30. Thank you very much. Becky ****************************** Becky Graber Graduate Office Western Oregon University 503-838-9524	Add Attachment