Service Request Ticket - # 36437

Service Request Information

CONTACT Name Vanderburg, Judy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2010 08:23 AM
Department Human Resources Phone 88131
Location Email vanderj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060226[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 72L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:83

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Feb 18, 2010 02:31 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Feb 18, 2010 02:31 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Feb 18, 2010 11:20 AM 
set up a thin client while we fix it
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Casey Sonflieth Feb 18, 2010 08:24 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Feb 18, 2010 08:24 AM 
the screen says not to use the computer.
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Casey Sonflieth Feb 18, 2010 08:23 AM 
her computer screen says that her computer is
infected. and all of her desktop icons are around
the edges and the message is green.

Phone: 8-8131
Login: vanderj
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