Service Request Ticket - # 36439

Service Request Information

CONTACT Name Hoeckle, Marilyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2010 08:47 AM
Department Business Services Phone 88202
Location Email hoecklem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080480[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. H8JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003

Wired NIC 00:21:70:6F:FE:6F

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 19, 2010 11:51 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 19, 2010 11:51 AM 
reinstalled and configured it not to cache messages
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Brian Berkley Feb 18, 2010 03:56 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 18, 2010 03:56 PM 
Will go over Friday morning and fix it.
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Casey Sonflieth Feb 18, 2010 08:47 AM 
Browser: thunderbird
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Public
Casey Sonflieth Feb 18, 2010 08:47 AM 
she said she is not able to get thunderbird to
work on her computer and it wont let he select all.
she would like someone to come help her out if
possible

Login: hoecklem
Phone: 8-8202
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