Service Request Ticket

Service Request Information

CONTACT	Name	Elder, Nathaniel	Date	Feb 18, 2010 09:12 AM
	Department	Library & Media Services	Phone	88898
	Location		Email	eldern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070157 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	82GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro v9 Win from P0073420
	Wired NIC	00:1A:A0:53:17:33

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Feb 18, 2010 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Feb 18, 2010 10:48 AM	Superantivirus and Mal ware Bytes did not find anything. I deleted Aim 6 and put the newest version of sop hos on machine- It was outdated. Also ran windows updates and updated Firefox.	Add Attachment
Nathan Higginbotham	Feb 18, 2010 10:04 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	Feb 18, 2010 09:36 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Feb 18, 2010 09:12 AM	he said that a student worker logged onto the computer and when they did, the sophos warning popped up saying that a virus has been detected and it gives a location. he has it written down for when someone shows up to help. the computer is in room 209 in library Phone: 8-8898	Add Attachment