Service Request Ticket - # 36455

Service Request Information

CONTACT Name Eliassen, Lenore   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 19, 2010 08:47 AM
Department Creative Arts Phone 88461
Location Email eliassl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040753[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120g4pnz Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830, Adobe Photoshop CS v8 from P0049796 moved from 990279, TRANSFERED TO W#20090799(Dreamweaver v8 from P0060363, Adobe CS3 Design Standard for MAC from P0061036)

Wired NIC 00:11:24:71:49:3C

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 04, 2010 09:11 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Mar 04, 2010 09:11 AM 
Changing the status of this task to "complete". 
They need to have VectorWorks installed.  I
attempted this, but it reported an error.  I'll
create a task for Richard to take care of this.
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Dale Goodell Feb 25, 2010 09:04 AM 
Setup complete, with the exception of Adobe CS
product and VectorWorks.  I'll complete the Adobe
install on Monday and will likely have Richard
install VectorWorks.
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Dale Goodell Feb 24, 2010 10:42 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Feb 22, 2010 03:05 PM 
T:\5. Mac 
Software\Macromedia\Dreamweaver\Dreamweaver 8
T:\5. Mac Software\Adobe\Creative Suite Standard 
3 for MAC
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Tricia Flaherty Feb 22, 2010 02:58 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Feb 22, 2010 02:58 PM 
This is another MAC with 10.3 that also looks 
like it is having Hardware issues...please 
replace with new iMac that is in ITC008 counter 
with GFA setup form, Contact is Lenore but ask 
her for users who should have admin rights to 
this general use station, also there is software 
from old computer that will need to be installed 
on this new one
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Brian Berkley Feb 19, 2010 09:14 AM 
Task reassigned to Tricia Flaherty.
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Kevin Elmore Feb 19, 2010 08:47 AM 
The other day the fan was "running like crazy". 
The "other day" was Tuesday or Wednesday.
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