Service Request Ticket

Service Request Information

CONTACT	Name	Clinton, Sharon	Date	Feb 19, 2010 09:46 AM
	Department	Natural Science Division	Phone	88488
	Location		Email	clintos@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081038 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P2035n Printer #CE462A#ABA
	Serial No.	CNB9D12976	Location	PDR
	Model	CE462A	Hostname
	Notes	30PPM b/w Up to 25000 page monthly duty cycle 250 sheet paper tray Fast Ethernet 10/100, Hi-Speed USB 2.0 16MB of memory Product Dimensions(w x d x h) 14.4 by 14.5 by 10.1 in	Ink/Toner Refill
	Wired NIC	00:21:5A:98:5E:64

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 01, 2010 04:54 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Mar 01, 2010 04:54 PM	This problem has been fixed. It had to do with bad drivers on the printer server.	Add Attachment
David O'Rourke	Feb 24, 2010 11:35 PM	Sent an updated e-mail requesting that Ms. Clinton contact the tech or SRD with the status of this request at her earliest convenience.	Add Attachment
Adam Wehner	Feb 19, 2010 02:44 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Feb 19, 2010 02:44 PM	Called and left VM to call me back.	Add Attachment
Kevin Elmore	Feb 19, 2010 09:48 AM	NS114-2035n ns114ns-ns114 on BART these are the two names that show up in the printer selection list when you go to print that describe this printer. It's spitting out garbage on its own.	Add Attachment
Kevin Elmore	Feb 19, 2010 09:46 AM	New printer in NS114 someone in the building or on campus is printing garbage to it.	Add Attachment