Service Request Ticket - # 36474

Service Request Information

CONTACT Name Laux, Tami   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2010 08:46 AM
Department Student Health & Counseling Center Phone 88850
Location Email lauxt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080927[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
Serial No. 104G4J1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Microsoft Office 2007 Pro Plus license from P0070150

Wired NIC 00:24:E8:0B:3C:9F

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 10, 2010 03:04 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 10, 2010 03:04 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson May 10, 2010 03:04 PM 
Per Trisha Guy - appears to be fixed now.
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Adam Wehner Apr 21, 2010 12:54 PM 
I worked with them on this a couple of times.  It
is the software's problem.  They are working on it
along with the label printing problem.
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Teresa Hutchinson Mar 02, 2010 01:48 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson Mar 02, 2010 01:44 PM 
****This is an email****

Hi Trisha,

I'm just following up regarding the Dyno 
Labelwriters and the printing issue.  We have a 
few tasks for thisfor the SHC.  We had a chance 
to talk with Adam Wehner about this and it is 
related the Nuesoft software.  We are waiting for 
a patch from the company to help resolve this 
issue.

We have it in our que to do but are not able to 
until the company provides this patch. 

We are sorry that we are not able to do more 
until we get the patch.

Thanks for understanding!
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Teresa Hutchinson Feb 26, 2010 04:22 PM 
****This is an email****

No worries.  I only use that particular computer 
once in awhile. 
 
Thank you
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Teresa Hutchinson Feb 26, 2010 03:45 PM 
****This is an email****

Hi Tami,

We just wanted to say thanks for your patience 
regarding a service request that we have for you 
(#36474) relating to the printer not printing.

Thanks again for your patience and we'll help 
with this as soon as possible.
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Brian Berkley Feb 22, 2010 04:01 PM 
Task reassigned to Adam Wehner.
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Kevin Elmore Feb 22, 2010 08:46 AM 
The \\bart\HC-HealthCenter printer shows up in the
list of available printers.  The printer returns a
error to the screen saying that "printer is not
accepting job".  She is printing from the
application NueSoft, a scheduling program.
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