Service Request Ticket - # 36479

Service Request Information

CONTACT Name Leslie, Gail Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2010 09:40 AM
Department The Research Institute Phone 88756
Location Email leslieg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060808[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 248T2D1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Adobe Acrobat 8 Pro from P0063151

Wired NIC 00:1A:A0:4A:B6:A1

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Feb 22, 2010 11:15 AM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Feb 22, 2010 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Feb 22, 2010 11:15 AM 
Paul fixed the issue. The cable was bad. She is 
able to log in now and get internet.
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Teresa Hutchinson Feb 22, 2010 09:51 AM 
She called back and can log on to another 
computer so it's her computer and she said she's 
been working with Brian but she is dead in the 
water right now and needs help right now.
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Teresa Hutchinson Feb 22, 2010 09:40 AM 
She is going to try logging on to another 
computer and if this works she is going to go to 
accountlookup and reset her password.  Either way 
she is going to call us back in a few minutes to 
update or close the task.
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