Service Request Ticket - # 36489

Service Request Information

CONTACT Name Hamlin, Bill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2010 01:03 PM
Department College of Education Phone 88471
Location Email hamlinw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080486[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. G7JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, transfer from W#20031285 Dreamweaver v8 and Adobe Indesign CS2 v4 from P0057538, Filemaker Pro 7 from P0052260.

Wired NIC 00:21:70:6F:E8:E4

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public
Entered by Date Memo
Joshua Johnson Feb 23, 2010 02:42 PM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Feb 23, 2010 02:39 PM 
Task reassigned to Joshua Johnson.
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Joshua Johnson Feb 23, 2010 02:39 PM 
i have fixed this problem
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Joshua Johnson Feb 23, 2010 08:38 AM 
****This is an email****
I was just checking in on my service request
#36489. I am not able to print to the printer down
the hall from my office (ED114B). I should be in
my office until 11:00, and then in and out after
1:00. Thanks.

Bill Hamlin
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Kevin Elmore Feb 22, 2010 01:03 PM 
The printer is an HP42xx.  He doesn't know the
network name of the computer.  (It's his first day
at work here as staff.)  

He may be gone from 1:30 til 2 or 2:30 and then is
here til 5.
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