Service Request Ticket - # 36507

Service Request Information

CONTACT Name Frederick, Isaac   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2010 10:29 AM
Department Athletics Phone 88420
Location Email frederickd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080447[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 2Q0YNH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Windows XP Pro, 64 bit Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0068314 installed as Offcie Pro 2003

Wired NIC 00:21:70:C3:90:0C


Wireless NIC 00:21:5C:8A:CF:F5

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Mar 15, 2010 10:34 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Mar 15, 2010 10:34 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Mar 15, 2010 10:34 AM 
Called him, he brought it by a while ago and is
taken care of.
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Brian Berkley Mar 12, 2010 12:39 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Mar 04, 2010 10:30 AM 
****This is an email****

It will still not update.  This causes a long 
delay when starting up.  Sophos anti virus will 
not update either.  Any assistance would be 
appreciated.

Thank you.

Isaac
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Teresa Hutchinson Mar 03, 2010 03:52 PM 
****This is an email****

Hi Isaac,

We were just following up with you regarding a 
service request that we have for you (#36507) 
relating to your laptop and the Cisco Clean 
Access Agent not updating for you.

We were wondering if this has been resolved for 
your or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks!
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Brian Berkley Feb 23, 2010 01:55 PM 
called him, he says he will bring it by the office
for assistance
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Teresa Hutchinson Feb 23, 2010 10:49 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Feb 23, 2010 10:49 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Feb 23, 2010 10:49 AM 
He would like help today if possible, not able to 
do anything.  He will only be available until 
2:00 today.
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Teresa Hutchinson Feb 23, 2010 10:31 AM 
He called to say that the Cisco Clean Access 
Agent will not update on his WOU laptop and he 
would like help with this since he isn't able to 
do anything from the laptop until resolved.
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Teresa Hutchinson Feb 23, 2010 10:29 AM 
Contact by phone 8-8420.
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