Service Request Ticket

Service Request Information

CONTACT	Name	Kindrick, Roy	Date	Feb 23, 2010 11:37 AM
	Department	Western Community Policing Institute	Phone	14005
	Location		Email	kindricr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060396 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell XPS 1210 laptop, 1.86GHz/667MHz/2MB
	Serial No.	13WJ0C1	Location	PDR
	CPU	Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)
	OS	Unknown	Software	MS Office PRo 2003 from P0059359
	Wired NIC	00:15:C5:59:78:E0
	Wireless NIC	00:18:DE:39:75:26

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Mar 04, 2010 10:55 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Mar 04, 2010 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Mar 04, 2010 10:55 AM	Called him and he said it was taken care of last week.	Add Attachment
Lance Jewett	Mar 03, 2010 12:10 PM	5039362009 better way to get a hold of him	Add Attachment
Cinthya Mendez-Garcia	Feb 26, 2010 03:15 PM	called saying he cannot connect to internet with his AT&T wireless card.	Add Attachment
Katie Halvorson	Feb 26, 2010 10:46 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Feb 26, 2010 10:46 AM	called again, needs someone to come by today. he will be back at 2pm and needs someone to call him at 503-936-2009	Add Attachment
Christian Rogers	Feb 23, 2010 11:37 AM	He had had CS remove a virus. Now the automatic update tries updating while he is in the middle of task. He also is picking up on his network at home, but it will not let him log on. Please contact Roy Kindrick, program manager at the policing institute 5039362009	Add Attachment