Service Request Ticket - # 36511

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2010 12:13 PM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090804[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description MacBook Pro, 15-inch, aluminum #Z0GS
Serial No. W80080M77XK Location 007

CPU Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)


OS Unknown Software NO OFFICE LICENSE PURCHASED, Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) bundled with purchase Final Cut Express v4 bundleed with purchase

Wired NIC 34:15:9E:03:E9:9C


Wireless NIC F8:1E:DF:E2:F0:1D


Bluetooth NIC 60:FB:42:8C:58:60

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 03, 2010 01:02 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Dale Goodell Mar 03, 2010 10:38 AM 
Installed Sophos Update, then the actual Sophos AV
for Mac standalone.  Also installed Final Cut.
 Add Attachment
Dale Goodell Mar 02, 2010 04:09 PM 
Connected to server (didn't bind) and ran updates.
 Still need to install Mac version of Sophos and
install Final Cut.
 Add Attachment
Dale Goodell Mar 02, 2010 03:02 PM 
Local admin users:
Randall Klumph klumphr rk01
Kathleen Stremel Thomas stremelk kst01
 Add Attachment
Dale Goodell Mar 02, 2010 11:47 AM 
Still need:
- Creation of two local logins (local administrators)
- Installation of Final Cut software (in box).
 Add Attachment
Dale Goodell Mar 02, 2010 11:38 AM 
Task reassigned to Dale Goodell.
 Add Attachment
Tricia Flaherty Feb 23, 2010 03:26 PM 
it is on counter in ITC008 with Setup form and invoice
 Add Attachment
Tricia Flaherty Feb 23, 2010 12:15 PM 
No OFFICE ORDERED, this station is strictly for
video related tasks
 Add Attachment
Tricia Flaherty Feb 23, 2010 12:13 PM 
This laptop is not going to need network drive or
printers setup as it will be totally off-site in
Kentucky.  Randy Klumph will be handing this off
to Kat Stremel Thomas and would like to have
himself and Kat set up as admins on this laptop, 
You will most likele need to install Final Cut
Express which is in the box with the laptop...I
have recorded it on the T Drive as well.  All
software disk media will go out with this laptop
due to the fact that it will be completely off-site
 Add Attachment