Service Request Ticket - # 36514

Service Request Information

CONTACT Name Latham, Valerie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 23, 2010 03:26 PM
Department Library & Media Services Phone 88882
Location Email lathamv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070135[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. HHGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:0A:85

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Feb 24, 2010 11:21 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Feb 24, 2010 11:21 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Feb 24, 2010 11:21 AM 
scanned and removed everything I could find with
spybot, malwarebytes, and superantispyware,
upgraded Sophos to v. 9
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Brian Berkley Feb 23, 2010 04:46 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Brian Berkley Feb 23, 2010 04:46 PM 
running superantispyware portable scanner
overnight, needs checked in AM, around 830ish
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Brian Berkley Feb 23, 2010 04:40 PM 
connected to the administrative share (c$) with my
computer, and my Sophos killed it, then I purged
the offending directory, and removed the Run
registry entry from her computer remotely.
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Brian Berkley Feb 23, 2010 04:20 PM 
Process 'c:\documents and settings\lathamv\local
settings\temporary internet
files\Content.IE5\VHJ4YEAS\install[1].exe'
exhibiting suspicious behavior pattern
'HIPS/ProcMod-003'.
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Brian Berkley Feb 23, 2010 04:20 PM 
Process 'c:\Documents and Settings\All
Users\Application Data\04117215\04117215.exe'
exhibiting suspicious behavior pattern
'HIPS/RegMod-001'
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Brian Berkley Feb 23, 2010 04:20 PM 
HL70135SOLVEDN
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Tricia Flaherty Feb 23, 2010 03:47 PM 
Task reassigned to UCS Tech.
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Joshua Johnson Feb 23, 2010 03:30 PM 
talked to Adam, says that it is malware
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Joshua Johnson Feb 23, 2010 03:28 PM 
nora is her boss and can show were the computer is
if valerie is not there
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Joshua Johnson Feb 23, 2010 03:26 PM 
she thinks that there is a virus on her computer
and she can not get out of the security tool. she
is not sure what to do. it has rebooted 3x's and
the problem is still happening. she does have any
icons on her desk top.
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