Service Request Ticket

Service Request Information

CONTACT	Name	Beaird, Sarah	Date	Feb 24, 2010 08:58 AM
	Department	College of Education	Phone	88623
	Location		Email	sarahb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070779 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz,4M, VT, 1333MHz FSB
	Serial No.	DGF61G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065410
	Wired NIC	00:1E:C9:64:7E:FD

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Feb 24, 2010 10:55 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Feb 24, 2010 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Feb 24, 2010 10:55 AM	machine account missing, also setup tableau 4.1 oracle connection, fixed administrative tools, and upgraded sophos to version 9	Add Attachment
Chris Marsaglia	Feb 24, 2010 09:37 AM	She has a meeting in an hour and needs this problem taken care of immediately	Add Attachment
Chris Marsaglia	Feb 24, 2010 09:28 AM	Task reassigned to UCS Tech.	Add Attachment
Chris Marsaglia	Feb 24, 2010 08:58 AM	Last night her computer was fine, but now she can't log in to her machine. Windows can not connect to the domain. She has had this problem before and requested that Brain Berkley help her out, seeing that he helped her out previously. She has meetings today and needs this to be taken care of immediately, within the next 30 minutes immediately.	Add Attachment