Service Request Ticket - # 36527

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2010 10:34 AM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SYM910AX50TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software upgraded to MAC OS X 10.7 Lion from P0081770 FEB2012,Microsoft Office 2008 from P0070415, Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop

Wired NIC 00:25:00:A9:FD:EA


Wireless NIC 00:24:36:B8:43:82


Bluetooth NIC 00:25:00:BD:5B:EA

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Mar 02, 2010 11:54 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Mar 02, 2010 11:54 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Mar 02, 2010 11:54 AM 
went into terminal and deleted the keychain.
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Gabriel Thrash Feb 24, 2010 11:55 AM 
Went over deleted the keychain and cleared the
cache continued to pop up, so i told him i would
talk to Richard.
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Joshua Johnson Feb 24, 2010 10:34 AM 
when trying to enter information he keeps getting
the key chain password. he is not sure what the
key chain password is. this is causing him to not
be able to get his work done. hit comes up when he
starts to hit keys.
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