Service Request Ticket - # 36528

Service Request Information

CONTACT Name Villegas-Gutierrez, Martha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2010 11:03 AM
Department The Research Institute Phone 88335
Location Email gutierm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060264[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. n/a Location Martha Villegas-Gutierrez

CPU Pentium D, 3.40GHz,800MHz


OS Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A9:0C:2F

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Mar 16, 2010 02:14 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Mar 16, 2010 02:14 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Mar 16, 2010 02:14 PM 
Closed - no contact back
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Teresa Hutchinson Mar 11, 2010 11:58 AM 
****This is an email****

Hi Martha,

We were just checking in with you regarding a 
service request that we have for you (#36528) 
relating to a printer not printing.

We were wondering if this has been resolved for 
you or if it something that we can be of 
assistance with.  If so, just let us know, we'll 
be happy to help.

Thanks!
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Teresa Hutchinson Feb 26, 2010 04:25 PM 
****This is an email****

Hi Martha,

Just sending you a note to say thanks for your 
patience regarding a service request that we have 
for you (#36528) relating to your printer not 
printing for you.

We will help with this as soon as possible and 
thanks again for your patience.
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Brian Berkley Feb 24, 2010 11:21 AM 
Task reassigned to Adam Wehner.
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Joshua Johnson Feb 24, 2010 11:03 AM 
when she tries to print she is not able to print.
she said that her computer freezes when she tries
to print. 
the printer is not a network printer. it is a cannon.

88335
ED 238
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