Service Request Ticket - # 36529

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2010 11:36 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030854[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. F6F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047320, FileMaker Pro 7 License from P0052260, Macromedia Contribute 3 with CPS from P0056987, Adobe Creative Suite 2 Premium WIN License from P0053186

Wired NIC 00:0C:F1:EA:34:7E

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Feb 25, 2010 08:49 AM 
Task reassigned to Jordan Colton.
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Jordan Colton Feb 25, 2010 08:49 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 25, 2010 08:49 AM 
removed her profile, then had her re-log in and
all of her drives mapped again. None of them were
showing up.
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Casey Sonflieth Feb 25, 2010 08:12 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Casey Sonflieth Feb 25, 2010 08:12 AM 
she is calling in and is really upset that the
student can do their work. she said that it is a
student worker and she is being paid to not even
be able to work and she is really upset.
the student is there until ten
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Joshua Johnson Feb 24, 2010 11:37 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Feb 24, 2010 11:36 AM 
This was enteredd by christian.

Tina has a computer at the front desk that can not
get the Idrive. There is a work student who needs
to be using it. They can get Hdrive, and has
attempted to restart a couple of times. They have
also tried multiple computers.
The student is famartin06
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