Service Request Ticket - # 36530

Service Request Ticket - # 36530

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Service Request Information

CONTACT	Name	Payton, Sue	Date	Feb 24, 2010 11:39 AM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20051088 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet 4350dtn Printer #Q5409A#ABA
	Serial No.	CNGXB28674	Location	PDR
	Model	Q5409A	Hostname	bones.wou.edu
	Notes	duplexing, third tray maint replacement of fuser from P0080542 June 2011 SR42400 IP: 140.211.114.71	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:9B:22:B1

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 03, 2010 11:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Elmore	Mar 03, 2010 08:27 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Elmore	Mar 03, 2010 08:27 AM	**This is an email** Good morning, Bones still isn't working. Adam thought it might me the toner cartridge, but it hasn't been replaced yet. any chance it might be looked at today? Sue	Add Attachment
Adam Wehner	Mar 02, 2010 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Mar 02, 2010 01:55 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Mar 02, 2010 01:55 PM	A new toner cartridge is on order for it. That will fix the error problem.	Add Attachment
Teresa Hutchinson	Mar 02, 2010 01:53 PM	Task reassigned to Lab Attendant.	Add Attachment
Teresa Hutchinson	Mar 02, 2010 01:53 PM	The printer actually needs a toner cartridge - needs an HP 42A. If you can replace and bring the empty back to APSC computer lab	Add Attachment
Kevin Elmore	Mar 01, 2010 09:49 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kevin Elmore	Mar 01, 2010 09:49 AM	**This is an email** Hi, we'd put in a call about Bones not working last week (I think it was service request # 36530). The students are asking if we have any idea when it might be back working, so thought I'd check to see if you knew. Let me know, thanks, Sue -- Sue Payton Technology Resource Center Western Oregon University 503-838-8967 paytons@wou.edu	Add Attachment
Brian Berkley	Feb 24, 2010 12:02 PM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Feb 24, 2010 11:39 AM	This is entered by christian Holly from TRC. Printer message memory error 10,000. The bones printer is not printing.	Add Attachment