Service Request Ticket - # 36531

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2010 11:43 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090780[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 90ZNRK1 Description Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
Serial No. 90ZNRK1 Location Loaner

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Windows XP Pro Software MS Office Pro Plus 2007 license from P0073773, MS OneNote2007 from P0074895, DSLR Remote Pro v3.1 for Windows from VISA2014004233

Wired NIC 00:26:B9:A9:A3:B8


Wireless NIC 00:24:D6:5A:B5:52


Bluetooth NIC 70:1A:04:9C:A7:78

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Feb 25, 2010 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Feb 25, 2010 09:03 AM 
Marking this task as completed.  Tested laptop in
WUC with no success connecting to wireless
anywhere in the open area of the building. 
Brought machine back to UCS to troubleshoot and
connected to wireless with no problem and
successfully logged in.  Took machine back to WUC
to test again; wireless worked fine.
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Brian Berkley Feb 24, 2010 12:03 PM 
Task reassigned to Dale Goodell.
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Brian Berkley Feb 24, 2010 12:03 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Feb 24, 2010 11:43 AM 
****THIS WAS AN EMAIL****

Yesterday our new department laptop was delivered
to us. Now today we can not log into Mash. We need
this laptop to be working ASAP. I have two staff
that are leaving for a conference tomorrow and
taking the laptop with them. Help please. Thanks!
 
The number of the laptop is 20090780[Edit Inv]
 
Angie Barry
Office Coordinator
Werner University Center
503.838.8064 phone
503.838.8427 fax
Please consider your environmental responsibility
before printing this email.
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