Service Request Ticket

Service Request Information

CONTACT	Name	Barnts, Danny	Date	Feb 24, 2010 01:36 PM
	Department	Athletics	Phone	88121
	Location		Email	barntsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060257 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	14L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, moved from W#20010687-Macromedia Flash and Dreamweaver MX from P0041412,Flash and Dreamweaver MX 2004 Upgrade from P0044393, Extenssis Portflio 6 from P0040999 moved to W#20040951 12-2005, Adobe Acrobat 5.0 from P0041415, 80/20 share Adobe Creative Suite Premium from P0049796,
	Wired NIC	00:13:72:A6:14:2B

TECHS	Submitted by	Kitt Murry	Contact	kmurry06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 01, 2010 09:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Mar 01, 2010 09:59 AM	Adam finished the script and looks like everything is working. MNB also confirmed that the printers disappeared from their list and were able to print pdf's	Add Attachment
Jordan Colton	Feb 25, 2010 02:32 PM	**This is an email** Hey this is Jordan with the UCS. I'm emailing in regards to your service request about the pdf's not printing. Adam is still working on the script to remove the printers but he will be done with it hopefully this afternoon. So just make sure you shut your computer off and when you turn it on tomorrow, it should take care of your problem on its own!! Thanks for your patience! -- Thank you, ~Jordan	Add Attachment
Jordan Colton	Feb 24, 2010 04:59 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Feb 24, 2010 04:59 PM	Called and let him know what was going on as far as the RADAR printers. So im going to call him tomorrow and make sure that Adam's script took care of the problem and that he is able to print his PDF's.	Add Attachment
Brian Berkley	Feb 24, 2010 04:22 PM	sent email	Add Attachment
Kitt Murry	Feb 24, 2010 01:37 PM	5038388121 will be around all day today.	Add Attachment