Service Request Ticket - # 36534

Service Request Ticket - # 36534

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Service Request Information

CONTACT	Name	Slaughter, Kelly	Date	Feb 24, 2010 02:14 PM
	Department	Library & Media Services	Phone	88889
	Location		Email	slaughtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070160 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	HBGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro v9 Win from P0073420
	Wired NIC	00:1A:A0:53:01:CC

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Feb 25, 2010 11:55 AM	DUPLICATE.	Add Attachment
Jordan Colton	Feb 25, 2010 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Feb 25, 2010 11:53 AM	duplicate. 36533 is original task.	Add Attachment
Christian Rogers	Feb 25, 2010 11:01 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Christian Rogers	Feb 25, 2010 11:01 AM	*THIS WAS AN EMAIL** RE: Service Request # 36534 I received an email this morning letting me know this request has been completed and closed. However - it does not appear to be completed. Thunderbird is installed, however it doesn't appear to have been configured - when I try to use it, I get the configuration Wizard. Please configure as well, or send me the information needed for the Wizard so I can do try to do it. Thank you, Kelly Slaughter	Add Attachment
Jordan Colton	Feb 25, 2010 10:16 AM	**This is an email** Hey this is Jordan with the UCS, im just letting you know that your task has not been closed, but there were 2 identical tasks created when you called in the first time, and the only way to remove the duplicate is to close the other. There was just a misunderstanding on our end, but your task will be taken care of as soon as we possibly can! thanks for your patience!! -- Thank you, ~Jordan	Add Attachment
Jordan Colton	Feb 25, 2010 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Feb 25, 2010 10:14 AM	This is a duplicate of 36533.....	Add Attachment
Darren Pattison	Feb 25, 2010 06:59 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Darren Pattison	Feb 25, 2010 06:59 AM	**This is an email** "I received an email this morning letting me know this request has been completed and closed. However - it does not appear to be completed. Thunderbird is installed, however it doesn't appear to have been configured - when I try to use it, I get the configuration Wizard. Please configure as well, or send me the information needed for the Wizard so I can do try to do it. - Kelly Slaughter"	Add Attachment
Jordan Colton	Feb 24, 2010 04:57 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Feb 24, 2010 04:57 PM	Status changed from (8) Closed- This is a Duplicate Task to (5) Completed	Add Attachment
Jordan Colton	Feb 24, 2010 04:57 PM	Status changed from (1) Pending to (8) Closed- This is a Duplicate Task	Add Attachment
Jordan Colton	Feb 24, 2010 04:57 PM	duplicate of 36533. closing this one	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 02:14 PM	Browser: firefox	Add Attachment Public
Cinthya Mendez-Garcia	Feb 24, 2010 02:14 PM	**This is an email** Please install and configure Thunderbird on my computer. I am already using Firefox, however it might need to be updated to the latest version. I can be found in HL209 and the number on my computer is 20070160. Thank you! Kelly Slaughter HL209 Computer Number: 20070160	Add Attachment