Service Request Ticket - # 36536

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2010 02:30 PM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050367[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 7XBKG81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054489

Wired NIC 00:12:3F:97:B7:AC


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Feb 25, 2010 09:25 AM
Task reassigned to Jordan Colton.
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Jordan Colton Feb 25, 2010 09:25 AM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Feb 25, 2010 09:25 AM
I stopped by over there and what i sent her fixed
the problem
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Jordan Colton Feb 24, 2010 04:55 PM
****This is an email****
Hey this is Jordan again, I just had another
solution that you could try to resolve your
problem. If the previous instructions did not help
then go to the start button, click on run again,
then type in "gpupdate /force" without the quotes,
then it will ask you to restart your computer, so
type in 'y' and press enter, and your computer
will re-start and hopefully fix your problem!
Again, if this doesnt work or help at all just let
me know and ill be more than happy to run over and
take a look! Thanks again


-- 
Thank you,
   ~Jordan
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Jordan Colton Feb 24, 2010 04:53 PM
I also called and talked to Bruce, and he will
double check with Kathryn Cervantes about the
instructions i emailed her, and will call back if
this doesnt help the situation.
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Jordan Colton Feb 24, 2010 04:52 PM
****This is an email****
Hey this is Jordan with the UCS. I'm emailing in
regards to your service request for not being able
to connect to your I: drive. I had our Unix guy
take a look at the permissions and stuff for your
profile being able to access the drive, and it all
looks good. So if you could go down to the start
button in the bottom left of your screen, click on
Run, then type in "\\cougar\tri" without the
quotes, and press enter. If that pops up with a
window fairly quickly, then try double clicking on
your I drive again. If this doesn't help the
situation at all, let me know and let me know what
a good time to take a look at your computer would
be, and ill meet you then! Thanks for your patience!

-- 
Thank you,
   ~Jordan
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Jordan Colton Feb 24, 2010 04:48 PM
Brian Witt checked her permissions, and she has
permissions. 
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Cinthya Mendez-Garcia Feb 24, 2010 02:31 PM
computer located in Todd 207
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Cinthya Mendez-Garcia Feb 24, 2010 02:30 PM
says she usually has access to the I drive but
today it is not coming up. says the machine she is
on usually takes about 10 to 15 minutes for the I
drive to show up. 20050367[Edit Inv]

Kathryn 
username: kcervantes08
V00234397
email: kcervantes08@wou.edu
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