Service Request Ticket - # 36538

Service Request Ticket - # 36538

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Service Request Information

CONTACT	Name	Hendrickson, Angela	Date	Feb 24, 2010 03:51 PM
	Department	Center for Academic Innovation	Phone	88042
	Location		Email	hendrica@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040617 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	CX2QV61	Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	CX2QV61	Location	ITC 207 Storage (was DEP Receptionist)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0051548
	Wired NIC	00:11:43:BA:D3:31

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 08, 2010 10:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Mar 08, 2010 10:18 AM	**This is an email** Sounds like she got it fixed. Thanks, Angela	Add Attachment
Jordan Colton	Mar 04, 2010 08:29 AM	**This is an email** Hey this is Jordan with the UCS. I was just checking to see if you are still having a problem with your I:? If you are, please let me know and I can be there to take care of it! If you're not, I can remove your service request from the system. -- Thank you, ~Jordan	Add Attachment
Jordan Colton	Mar 02, 2010 08:25 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Mar 02, 2010 08:25 AM	**This is an email** Hey this is Jordan with the UCS. Im emailing in regards to your I: Drive problem. If you go to 'Start' down in the bottom left of your screen, then go to 'Run', and type "gpupdate /force" (without the quotes) and press enter. This will then ask you to restart your computer, so restart it and it should take care of your problem!! If this doesn't work for you please feel free to email me back and I would be more than happy to come take a look at it!! -- Thank you, ~Jordan	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 03:52 PM	located in Terry house front desk.	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 03:51 PM	has a student worker kaitlyn Muller who is unable to get into the I drive it is not showing up for her, but other drives appear to be there. Kaitlyn V00225754 username: kmuller07 email: kmuller07@wou.edu	Add Attachment