Service Request Ticket

Service Request Information

CONTACT	Name	Plahn, Ambre	Date	Feb 24, 2010 04:21 PM
	Department	Special Projects	Phone	89763
	Location		Email	plahna@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071167 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FN8SFG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003
	Wired NIC	00:1E:C9:73:14:89

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 01, 2010 09:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Mar 01, 2010 09:56 AM	spybot immunized and everything is good to go.	Add Attachment
Richard Kavanagh student	Feb 25, 2010 10:23 AM	I cleaned off the malware and renamed her profiles but spybot needs to immunize.	Add Attachment
Richard Kavanagh student	Feb 25, 2010 10:22 AM	Task reassigned to Jordan Colton.	Add Attachment
Richard Kavanagh student	Feb 24, 2010 05:05 PM	running super anti spyware on her comp. I'll go by and look at it tomorrow.	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 04:22 PM	it is the front desk computer	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 04:21 PM	maskee hall 121.	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 04:21 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 04:21 PM	available time: anytime today.	Add Attachment
Cinthya Mendez-Garcia	Feb 24, 2010 04:21 PM	says she is able to log in but once they have logged in a window pops up. the screen is blue and the window is displaying a message: infections found says on the start menu the window is named securities tool	Add Attachment