Service Request Ticket - # 36550

Service Request Information

CONTACT Name Holman-Kidd, Hilary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2010 09:56 AM
Department VP Academic Affairs/Provost Phone 88271
Location Email holmankh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070527[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. F19L5F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P00 installed as Office Pro 2003

Wired NIC 00:1A:A0:75:97:B9

TECHS Submitted by Paul Lambert Contact lambertp@wou.edu 88003
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public
Entered by Date Memo
Richard Kavanagh student Feb 25, 2010 12:18 PM 
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Feb 25, 2010 12:18 PM 
updated to newer version of sophos. Ran spybot S&D 
and MBAM. Found a trojan and removed it. hopefully 
that's the one we're getting the report about.
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Richard Kavanagh student Feb 25, 2010 10:21 AM 
Task reassigned to Richard Kavanagh.
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Richard Kavanagh student Feb 25, 2010 10:08 AM 
I called and left a voicemail asking for information 
like her room number and times of availability.
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Richard Kavanagh student Feb 25, 2010 10:07 AM 
Name: Holman-Kidd, Hilary

Extension: 88981
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Paul Lambert Feb 25, 2010 10:00 AM 
computer name: MNB70527holmank
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Paul Lambert Feb 25, 2010 09:57 AM 
Inventory says: Nursing faculty - temp station
Room 26 (whatever that means).  Please update
inventory when the computer is cleaned.
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Paul Lambert Feb 25, 2010 09:56 AM 
****This is an email****
   140.211.78.172 |  2010-Feb-24 15:49:51 |      
     BOTS |  srcport 28772 mwtype Torpig
   140.211.78.172 |  2010-Feb-24 18:58:39 |      
     BOTS |  srcport 60763 mwtype Torpig
   140.211.78.172 |  2010-Feb-25 01:10:06 |      
     BOTS |  srcport 60809 mwtype Torpig
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