Service Request Ticket

Service Request Information

CONTACT	Name	Holmes, Heather	Date	Feb 25, 2010 09:56 AM
	Department	College of Education	Phone	88731
	Location		Email	holmesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060573 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
	Serial No.	FFXVQC1	Location	PDR
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003
	Wired NIC	00:18:8B:C2:CB:88
	Wireless NIC	00:19:D2:B0:01:39

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Feb 25, 2010 11:49 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Feb 25, 2010 11:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Feb 25, 2010 11:49 AM	The external is dead. Its still under warranty so i let her know that and how get it replaced. Also helped her with her server question.	Add Attachment
Casey Sonflieth	Feb 25, 2010 09:56 AM	she has an external hard drive that someone had before her and she thinks they had a virus on it. and when she plugged it into her computer before you re-imaged her computer it went all crazy she said. and now she is wondering if she could plug in the hard drive and reformat it without it going all crazy and stuff. she would like someone to help her out witht his question . she would also like someone to help her out with the remote server. Phone: 8-8642	Add Attachment