Service Request Ticket - # 36604

Service Request Information

CONTACT Name Holman-Kidd, Hilary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2010 08:26 AM
Department VP Academic Affairs/Provost Phone 88271
Location Email holmankh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070527[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. F19L5F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P00 installed as Office Pro 2003

Wired NIC 00:1A:A0:75:97:B9

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Mar 03, 2010 10:54 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Mar 03, 2010 10:54 AM 
I returned her machine and had her change her
password.
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Lance Jewett Mar 02, 2010 12:36 PM 
Task reassigned to Lance Jewett.
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Joshua Johnson Mar 02, 2010 08:26 AM 
the computer has malware and she is not able to
use the computer at all. she has had a tech come
over for this problem before and the problem has
never gone away. she would like to have this taken
care of so that she can do her work.

88981
homankh@wou.edu
MNB 201
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