Service Request Ticket - # 36613

Service Request Information

CONTACT Name Barnts, Danny   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2010 01:16 PM
Department Athletics Phone 88121
Location Email barntsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060257[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 14L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, moved from W#20010687-Macromedia Flash and Dreamweaver MX from P0041412,Flash and Dreamweaver MX 2004 Upgrade from P0044393, Extenssis Portflio 6 from P0040999 moved to W#20040951 12-2005, Adobe Acrobat 5.0 from P0041415, 80/20 share Adobe Creative Suite Premium from P0049796,

Wired NIC 00:13:72:A6:14:2B

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact kelmore@wou.edu 88925

Tracking

Entered by Date Memo
Kevin Elmore
Email

Public
Entered by Date Memo
Kevin Elmore Mar 15, 2010 12:29 PM 
Task reassigned to Kevin Elmore.
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Kevin Elmore Mar 15, 2010 12:29 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner Mar 15, 2010 08:54 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Mar 15, 2010 08:54 AM 
Called and left VM to call me back about the problem.
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Teresa Hutchinson Mar 12, 2010 03:53 PM 
****This is an outgoing email****
Hi Danny,

We were just checking in with you regarding a 
service request that we have for you (36613)

Can not make pdf ‘s out of any word documents 
after printer was worked on 

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Kevin Elmore Mar 08, 2010 01:48 PM 
Task reassigned to Adam Wehner.
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Kevin Elmore Mar 08, 2010 01:48 PM 
Priority changed from (3) Priority to (2) High Priority.
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Kevin Elmore Mar 08, 2010 01:48 PM 
Adam - I forgot what you said to tell him.  sorry.
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Casey Sonflieth Mar 04, 2010 10:23 AM 
he called in and asking if there is any chance of
getting this done ASAP because it is how he
updates the web site that he works on.
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Christian Rogers Mar 02, 2010 01:16 PM 
Can not make pdf ‘s out of any word documents.  
Tecs worked on the printers last week. When he 
tries to “map it” it doesn’t work either. No 
message. He doesn’t even have the ability to make 
pdf’s. 

Locate admin 302.
Can be reached at 88121 anytime. If not, leave a  
message.
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