Service Request Ticket - # 36615

Service Request Information

CONTACT Name Tighe, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2010 02:51 PM
Department Criminal Justice Phone 14003
Location Email tighes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060122[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 1C7FPB1 Description OptiPlex GX620 SFF, 4.30GHz, 2x2M, 800MHz FSB
Serial No. 1C7FPB1 Location PDR 2023 Giveaway

CPU Pentium 4-3.06Ghz


OS Unknown Software MS Office Pro 2003 from P0058744

Wired NIC 00:13:72:A8:10:50

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Mar 04, 2010 04:00 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Mar 04, 2010 04:00 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Mar 04, 2010 04:00 PM 
I imaged it, then gabe bound it to the domain, and
i finished the windows updates, and made sure that
it was immunized with spybot and spywareblaster,
and also it has malwarebytes installed and
updated. I scheduled the batch file i made to auto
update and immunize sophos every day at 8:00AM so
this should help keep his computer protected.
Delivered and set it up and he is up and running.
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Lance Jewett Mar 04, 2010 12:09 PM 
Task reassigned to Gabriel Thrash.
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Kevin Elmore Mar 03, 2010 01:38 PM 
Scott came by and said he was hoping to get some
help on this as soon as possible.
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Joshua Johnson Mar 02, 2010 02:51 PM 
Scott Tighe is getting an error in his computer
saying that there is a stealth invader on his
computer. He is not sure if this is a virus. He
has closed the and came over to let us know of the
problem. He is still able to do his work but he
does not want to take the chance of making the
problem worse. 

14003
ITC 111
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