Service Request Ticket

Service Request Information

CONTACT	Name	Hoobler, Gudrun	Date	Mar 02, 2010 03:13 PM
	Department	Humanities Division	Phone	88715
	Location		Email	hoobleg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040621 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	5Y2QV61	Description	OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
	Serial No.	5Y2QV61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office Pro 2003 from P0051548, Dreamweaver 4
	Wired NIC	00:11:43:BA:CD:9D

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Mar 12, 2010 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Mar 12, 2010 12:17 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Mar 12, 2010 12:17 PM	ran the converter, on a side note her box could use a reimage.	Add Attachment
Jordan Colton	Mar 11, 2010 09:52 AM	Task reassigned to UCS Tech.	Add Attachment
Jordan Colton	Mar 11, 2010 09:52 AM	Is not here thursdays. Office hours are 12 to 1 and 2 to 3 on friday	Add Attachment
Jordan Colton	Mar 11, 2010 09:00 AM	Task reassigned to Jordan Colton.	Add Attachment
Teresa Hutchinson	Mar 08, 2010 12:08 PM	**This is an email** Hi Gudrun, We just wanted to thank you for your patience with a service request that we have for you (#36616) relating to a computer not being able to open documents. We will help with this as soon as possible and thanks again for your patience.	Add Attachment
Joshua Johnson	Mar 02, 2010 03:13 PM	the computer will not open some attachments that students send her. She thinks that she needs a patch for the docx. also her computer will start to run hard and loud so she has to shut the computer down TODD 351 88715 hoobleg@wou.edu	Add Attachment