Service Request Ticket - # 36617

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2010 03:17 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051088[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 4350dtn Printer #Q5409A#ABA
Serial No. CNGXB28674 Location PDR

Model Q5409A Hostname bones.wou.edu
Notes duplexing, third tray maint replacement of fuser from P0080542 June 2011 SR42400 IP: 140.211.114.71 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:9B:22:B1

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jjohnson09@wou.edu 88925

Tracking

Entered by Date Memo
Joshua Johnson
Email

Public
Entered by Date Memo
Joshua Johnson Mar 03, 2010 10:33 AM 
Status changed from (1) Pending to (5) Completed
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Joshua Johnson Mar 03, 2010 10:33 AM 
Task reassigned to Joshua Johnson.
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Joshua Johnson Mar 03, 2010 10:33 AM 
Sue called and said that the printer is working now
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Joshua Johnson Mar 02, 2010 03:17 PM 
the printer will not print. the name of the
printer is TRC color. will not display on anything
but word document and gets an error on the word
document. the error does say what it is
specifically. just says that there could be many
things wrong.

88848

Keenan Krigel is the one that called onthe error
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