Service Request Ticket - # 36624

Service Request Information

CONTACT Name Litchfield, Donna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2010 04:24 PM
Department Facilities Services Phone 88903
Location Email litchfid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040685[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag D4T8Z61 Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. d4t8z61 Location

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BA:FF:D9


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Mar 10, 2010 01:11 PM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Mar 10, 2010 10:22 AM
****This is an email****
Hey this is Jordan with the UCS. Im sorry for not
getting back to you sooner! Yesterday I took a
look at your computer, and I scanned using a
program called Malwarebytes. This was the webpage
that was open. It found only one object, and it
was just a generic piece of malware, so it was
nothing to worry about. And I looked through a few
of your startup items and other settings to make
sure your computer was functioning correctly, and
everything looks good! So if you continue to have
problems, or you would like help with anything
else, please feel free to email me back!
-- 
Thank you,
   ~Jordan
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Christian Rogers Mar 09, 2010 12:22 PM
Status changed from (5) Completed to (1) Pending
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Christian Rogers Mar 09, 2010 12:22 PM
***THIS WAS AN EMAIL***

Curious as to what was done and found on my 
computer since I was not present.  The firefox 
browser was left on the screen to a website for 
malware.  I closed it, so I hope it was done 
doing what it was doing.

Thanks-Donna
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Jordan Colton Mar 09, 2010 09:45 AM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Mar 09, 2010 09:45 AM
I ran malwarebytes and it only found 1 item,
sophos had been taking care of everything. So the
computer is running good now.
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Jordan Colton Mar 08, 2010 10:30 AM
Task reassigned to Jordan Colton.
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Jordan Colton Mar 08, 2010 10:30 AM
going over at 12 to look at it
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Joshua Johnson Mar 02, 2010 04:24 PM
she is having a lot of problems with her computer.
not able to print at times. the computer has shut
down on its own. the fonts changes size on there
own. there is screens that are popping up on their
own. there is a screen that say jitbug is not
registered. there is also a error that says that
there is memory that has not been written and to
click ok to cancel.

88903
litchfid@wou.edu
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