Task reassigned to Teresa Hutchinson.

Closed - no contact back

****This is an outgoing email****
Hi Gay,

We were just following up with you regarding a 
service request that we have for you  (#36632)

Description: When opening up pdfs in Firefox, 
nothing happens.

We believe Jordan emailed some instructions to 
see if this worked for you and we were just 
wondering if you had success and if this has been 
resolved for you.  If not, just let us know and 
we'll be happy to help.

Thanks,
Teresa Hutchinson

****This is an email****
Hey this is Jordan with the UCS. I'm emailing you
in regards to your service request for not being
able to view PDF's in your firefox. I don't know
if Gabe's suggestion fixed your problem, but I
have a couple more solutions that may solve your
issue. If you click HERE and download and install
the updated reader for your computer. If this
doesn't fix your problem then in firefox, go to
'Tools' at the top and press 'Add-ons'. Then when
that pops up make sure you are on the 'Plugins'
tab and press the button that says 'Find Updates'.
This should update the plugin for Adobe Reader. If
this still does not resolve your problem, go to
'Tools' again press 'Clear Recent History' and
clear/delete all of the things in there by
checking all of the boxes. If you still are unable
to view PDF's please email me back and I can come
and take a look at your problem! Thank you for
your patience and I hope that this solves your
problem!


-- 
Thank you,
   ~Jordan

http://kb.mozillazine.org/Adobe_Reader

****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
about your PDF problem with Firefox.  Updating
your Firefox may fix this problem. To update: Open
the browser, click on help, then go to check for
updates.  You can also try updating your adobe
reader, by opening it, clicking on  help, check
for updates.  If these two things don't work for
you, call us back at ext. 88925, and we will come
help you with this problem. 

I had her look in the list of applications under
firefox settings.  Portable Document Format was
not listed.  I didn't know how to add it to the list.