Service Request Ticket

Service Request Information

CONTACT	Name	Lerum, Wilburta	Date	Mar 03, 2010 02:00 PM
	Department	Student Engagement	Phone	88655
	Location		Email	lerumw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070440 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	880F1F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:70:89:73

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 09, 2010 10:53 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Mar 09, 2010 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Mar 09, 2010 10:53 AM	It is seeing the group policy display change. So i showed her how to use spybot, and told her that its okay to delete that, because it will be re set up when she restarts her computer.	Add Attachment
Teresa Hutchinson	Mar 08, 2010 03:44 PM	**This is an email** No prob!	Add Attachment
Teresa Hutchinson	Mar 08, 2010 03:38 PM	**This is an email** Hi Willy! Just wanted to say thank you for being so patient regarding your task (#36636) relating to running SpyBot. We'll help with this as soon as possible and thanks again for being so patient!	Add Attachment
Kevin Elmore	Mar 03, 2010 02:00 PM	there is a problem with windows.system one entry security and it is displaying in red. says a technician added this on her computer but did not show her how to use it. available times: here all afternoon	Add Attachment