Service Request Ticket - # 36639

Service Request Information

CONTACT Name Pardew, Mickey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 03, 2010 03:19 PM
Department Deaf Studies and Professional Studies Phone 88765
Location Email pardewm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090437[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13.3-inch Aluminum, 2.26GHz
Serial No. W89364CU66H Location PDR

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0072134, transfer from W#20031198 Filemaker Pro 7 from P0049368

Wired NIC 00:26:B0:E1:8C:60


Wireless NIC 00:26:BB:0C:17:EA


Bluetooth NIC 00:26:08:D2:F6:32

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Mar 10, 2010 08:13 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Mar 10, 2010 08:13 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Mar 10, 2010 08:13 AM 
****This is an email****

Teresa,
I found some one in my department to help me. It 
now works.

Mickey
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Teresa Hutchinson Mar 08, 2010 03:16 PM 
****This is an email****

Hi Mickey,

We just wanted to say thanks for your patience 
regarding a service request that we have for you 
(#36639) relating to unable to print to a printer 
in Special Education.

We will help with this as soon as possible and 
thanks again for your patience!
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Brian Berkley Mar 04, 2010 10:52 AM 
Task reassigned to Adam Wehner.
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Cinthya Mendez-Garcia Mar 03, 2010 03:20 PM 
she is trying to print off of a mac
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Cinthya Mendez-Garcia Mar 03, 2010 03:20 PM 
there is two printers in there...it is the one on
the right.
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Cinthya Mendez-Garcia Mar 03, 2010 03:19 PM 
printer name: specialed.wou.edu

says when she goes to print nothing happends, when
she goes to print on her desktop and goes to that
printer it displays an exclamation mark next to
the printer. 

printer is located in: 
education 166
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