Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Lori	Date	Mar 04, 2010 09:07 AM
	Department	University Housing	Phone	88627
	Location		Email	andersol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080471 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	78JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:F0:08

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ucsbanner@wou.edu	88926

Entered by	Date	Memo
Banner Support			Email Public
Entered by	Date	Memo
Mike Huber	Mar 04, 2010 12:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Huber	Mar 04, 2010 12:03 PM	by the time I made it to Lori's desk it was working in both firefox and IE.	Add Attachment
Brian Berkley	Mar 04, 2010 10:22 AM	Task reassigned to Banner Support.	Add Attachment
Casey Sonflieth	Mar 04, 2010 09:07 AM	she tries to open banner and nothing will happen. she has restarted her computer 3 times and also tried using different browsers and still nothing. there are no messages that say anything. all it does is sit there and think for the longest time. Login: andersol Phone: 8-8169	Add Attachment